Case Studies Dashboard Exports E-Cloud

Who are BVA BDRC?

BVA BDRC is an award winning international consumer and business insight consultancy, conducting research in over 90 countries. The agency, part of Paris-based BVA Group, offers the complete range of research consulting and business transformation.

The Issue

BVA BDRC runs a large, syndicated, customer satisfaction project that supports around 70 different clients in partnership with the Association of Leading Visitor Attractions (ALVA), a prominent industry body. The survey results are often built into KPIs and/or used in annual reporting so need to be available when needed, easy to interpret, and easy to integrate into client reports. Consequently, results are shared through online dashboards, as these provide data in a visually accessible way at the click of a button, with the option to download results for integration into client reports. Katie Vosper, Team Director at BVA BDRC, noted that “The challenge that BVA BDRC experienced in finding a partner to provide the dashboards is that very few agencies provided editable downloads.” Most either lacked a download function, or downloaded images that couldn’t be edited.

BVA BDRC established a relationship with a partner company for the ALVA research project which offered downloadable editable charts. However, the size of the dataset was problematic for their research tool and the download had to be broken into sections, each section had to be run and downloaded into separate documents to avoid crashing the system. This was highly time-consuming, and required manual combination of outputs. This was a source of frustration for many amongst their clientele. BVA BDRC sought to find a better partner for the ALVA project and dedicated a lot of time to researching different options. Their conclusion…. E-Cloud.

The Solution – E-Cloud

BVA BDRC have now also implemented E-Cloud with one of their long-standing bespoke client tracking projects which has been running since 2018. The online dashboards and outputs are used by BVA BDRC for their quick turn-around monthly reports, as well as by the client to address ad hoc data needs. They use the E-Cloud editable exports every month to produce reports and add commentary before sending to their client, their client uses it to answer specific internal queries that come up on an ad hoc basis.

E-Tabs’ services have helped BVA BDRC’s provide outstanding solutions to their clients:

“HAVING PREVIOUSLY WORKED WITH ANOTHER PROVIDER ON ONE OF THESE PROJECTS, I HAVE FOUND THE E-TABS OUTPUTS MUCH MORE RELIABLE. THE E-TABS TEAM HAS BEEN RESPONSIVE AND SUPPORTIVE AND HAS WORKED IN PARTNERSHIP WITH US TO DEVELOP SOLUTIONS TO ANY CHALLENGES ALONG THE WAY.”

Katie Vosper,
Team Director, BVA BDRC

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