Support

Holding your hand every step of the way

At E-Tabs we take pride in providing an unrivalled level of training and ongoing support to all our clients. We are acknowledged as a partner who goes above and beyond to ensure that you get the most out of our solutions.

Training and Onboarding

A strong foundation allows for a solid future

At E-Tabs we don’t just provide generic training! We put ourselves into your shoes, understanding
your reporting process from start to finish. As such, we customise the training program to suit
your specific needs and project requirements, so that you feel confident to apply your learning
with immediate results.


The onboarding process

We assign you a technical lead who will work with you throughout the onboarding process. They will send you an assessment questionnaire and request project files to get an optimal understanding of your unique requirements. 

Your technical lead will set up your training program which will be split across multiple several digestible sessions for optimal results. 

Once the training program has been completed, we will remain in regular contact to ensure you continue making the most of our solutions.  


Support

Any question any time

Our support team are passionate about ensuring our clients can make the most of their investment in our software solutions.  Our team is spread across the world “following the sun” to offer close to 24 hour support every working day.  We work tirelessly to resolve any issues in the fastest possible time frame, giving users peace of mind knowing someone is always available to help. We are proud to have won the MRS Award for “Best Support Services”. 


E-Tabs Support Hub

The E-Tabs Support Hub is where users can submit their questions to our global team as well as obtain access to all our support materials and resources 24x7, including:

  • Support queries and live chat
  • Searchable knowledge base
  • Recorded video tutorials
  • Generic training session recordings
  • Community forums
  • Product update announcements

To access the Support Hub please visit http://support.e-tabs.com and enter your login details. If you don’t have your login details, please contact us using the form at the bottom of the page.

E-Tabs Lite Reader

Contact Us

We have offices in three strategic
locations around the globe.

Europe

London (HQ)
+44 (0) 20 8205 4665

Unit 2, Technology Park
Colindeep Lane
London
NW9 6BX, UK

North America

Chicago
+1 888 823 8227

Asia Pacific

Auckland
+64 9973 5310
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